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Privacy & Cookies
Cookie & Bluebell (C&B) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through our website at https://www.cookieandbluebell.co.uk.
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If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.
What personal information does C&B collect and why?
The personal information that we may collect about you broadly falls into the following categories:
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Information that you provide voluntarily
Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
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Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
Some of this information may be collected using cookies and similar tracking technology, as explained further on in this privacy notice.
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Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include name and address details and we use the information we receive from these third parties to mail out catalogues as we believe our products would be of interest to you. We will add you to our database or mailing list for future catalogue mailings if you make a purchase from us unless you choose to opt-out of receiving our free, no obligation catalogues.
Who does C&B share my personal information with?
We may disclose your personal information to the following categories of recipients:
To our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
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A list of our current service providers and partners;
To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
To a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
To any other person with your consent to the disclosure.
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Legal basis for processing personal information (EEA visitors only)
If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
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Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using our contact form at https://www.cookieandbluebell.co.uk /contact us/
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Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to potentially serving interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie section further down this page.
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Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
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Your data protection rights
You have the following data protection rights:
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided in our contact us section.
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided in our contact us section.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by contact us by email. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided in our contact us section.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain about our collection and use of your personal information. If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact us by email
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Cookies
Like many other websites, the Website uses "cookies". A cookie is a small text file that websites automatically save to the cookie file of the browser on your computer when you enter a website.
We do not use cookies that access any information stored on your hard drive or damage or otherwise endanger your computer.
You can use the "Help" section of the tool bar on most browsers to change the settings on your computer, for example, to notify you when you receive a cookie, or to refuse all cookies. However, some of the features of our online services may not work or may be more difficult to access if you refuse all cookies.
If you want to find out more about cookies go to www.youronlinechoices.eu.
If you have any further queries about cookies please get in touch by going to our contact us page.
This Cookies Policy sets out how C&B uses and protects any information that you give C&B when you use the Website. C&B is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Website, then you can be assured that it will only be used in accordance with this Cookie Policy. C&B may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What information we collect
We may collect the following information:
· Name.
· Username.
· Password.
· Contact information - including email address.
· The internet protocol (IP) address used to connect your computer to the internet.
· Browser type and version.
· Operating system and platform you use to connect to the internet.
· Demographic information such as postcode, preferences and interests.
· Areas of our online services that you viewed or searched for.
· Uniform Resource Locators (URL’s) from or through which you entered or exited our online
services and the date and time of such activity.
· Other information relevant to customer surveys and/or offers.
For the exhaustive list of cookies we collect see the - List of cookies we collect section.
What we do with the information we collect
Cookies are used for many different purposes on the Website.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
o Internal record keeping.
o We may use the information to improve our products and services.
o Analyse web traffic.
o Estimate our audience size.
o If you have placed an order on our Website, we will use cookies to process your order.
o Track your status in any promotions, contests and sweepstakes.
o We may periodically send promotional emails about new products, special offers or other information,
which we think you may find interesting using the email address, which you have provided.
o From time to time, we may also use your information to contact you for market research purposes. We may
contact you by email, phone, or mail. We may use the information to customise the website according to
your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file, which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
The Website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
o Whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
o If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us through our contact us section.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
CONSENT BY LOGGING IN TO USE ANY OF OUR SERVICES OR BY CONTINUING TO USE THE WEBSITE, YOU CONSENT TO THE SETTING OF COOKIES AS DESCRIBED ABOVE (EXCEPT TO THE EXTENT YOU HAVE MODIFIED YOUR BROWSER SETTINGS TO REJECT COOKIES).
List of cookies we collect
The table below lists the cookies we collect and what information they store:
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Third party tracking
We use third party services that may collect the following information from you:
o name
o contact information including email address
o demographic information such as postcode, preferences and interests
o other information relevant to customer surveys and/or offers
Can I be removed from your mailing list?
Cookie & Bluebell will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can email info@cookieandbluebell.co.uk with your request. If you do not want to receive offers and promotions by post, let us know by email info@cookieandbluebell.co.uk or by post Cookie & Bluebell C/O, Ravens, Swilltub Lane, Bacton, Stowmarket, Suffolk, Ip14 4HW.
Why did I receive your brochure when I didn't request it?
Will you pass my data on to third parties?
We may have received your details from a third party company. If you do not wish to receive information from us, let us know by email info@cookieandbluebell.co.uk or by post Cookie & Bluebell C/O, Ravens, Swilltub Lane, Bacton, Stowmarket, Suffolk, Ip14 4HW.
From time to time we may send you details by post from companies whose products and services may be of interest to you. If you wish to opt out of third party offers and promotions please let us know by email info@cookieandbluebell.co.uk or by post Cookie & Bluebell C/O, Ravens, Swilltub Lane, Bacton, Stowmarket, Suffolk, Ip14 4HW.
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We respect your privacy and are committed to protect it.
